Far from my first time at Sensu and I always try to see Kim whenever possible. Tried the new BIAB manicure just in time for my holiday and initially it had a couple of small issues that I only noticed when I got home. Came back the next day and it was fixed immediately and Kim was extremely professional and apologetic. Customer service is definitely key here, it’s not a conveyor belt like many other salons. Looking forward to my next appointment already!